Shipping policy

**Shipping and Handling Policy for Elegant Elements By Kelly**

Thank you for choosing Elegant Elements By Kelly for your jewelry needs. We strive to ensure your order reaches you in perfect condition and in a timely manner. Please read our shipping and handling policy carefully:

1. **Shipping and Insurance**
   - All orders are shipped with tracking and insurance to ensure your package is secure and monitored during transit.
   - A signature is required upon delivery for all packages. This policy is mandated by our shipping partners to validate insurance coverage.

2. **Delivery and Responsibility**
   - We recommend that you or someone you trust be available to sign for your package upon delivery. This helps prevent any issues with lost or misplaced items.
   - While we take every precaution to ensure your package arrives safely, Elegant Elements By Kelly is not responsible for any lost or damaged packages once they have been handed over to the shipping carrier.

3. **Claims and Support**
   - In the unfortunate event that your package is lost or damaged, we will assist you in filing a claim with the shipping carrier.
   - Please note that we are not responsible for issuing refunds for lost or damaged jewelry. Our support is limited to helping you navigate the claims process with the carrier.

4. **Contact Us**
   - If you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer service team. We are here to assist you and provide guidance on how to proceed with any issues related to your delivery.

Thank you for your understanding and cooperation. We appreciate your business and are committed to providing you with the best possible service. Some circumstances are beyond our control, but we will always do our best to support you.

Sincerely,

Elegant Elements By Kelly

Updated: 1/2025