Warranty

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, Money Order, and Cash. Shipping is calculated separately.

Do you offer a warranty?
Yes. Every piece includes a 30-Day Limited Warranty and Lifetime Repair Services.

What repairs are covered within 30 days?
Hair repair when findings remain intact, epoxy movement or breakdown, and replacement of beads, charms, ear wires, clasps, or rings. A repair estimate is always provided before work begins. Shipping is the customer’s responsibility.

What is not covered?
Normal wear, tarnishing or color changes, misuse, or hair breakage over time.

Can I return my item?
Custom and final sale pieces are one-of-a-kind and are non-returnable unless they arrive damaged or defective.

How do I request a repair?
Email photos of the issue, and you’ll receive repair options promptly.

Each piece is thoughtfully handcrafted with care, intention, and deep respect for its meaning. Designed to last a lifetime, every creation is backed by a 30-Day Limited Warranty and Lifetime Repair Services.

Complimentary repairs are available within the first 30 days of purchase. Beyond that, repairs are personally evaluated to ensure the best care for your piece.

Because many designs are custom and one-of-a-kind, these pieces are final sale unless they arrive damaged or defective.

Questions or concerns? I’m always just a phone call away at (973) 370-0133.